Shipping policy

Thank you for shopping with us! We’re excited to join you on your next adventure and want to make sure you have all the details about our order shipping process. 

This Shipping Policy outlines how orders are processed, dispatched, delivered, and handled once purchased through our website. By placing an order with us, you agree to the terms outlined below.

If you have any questions or need assistance, we’re here to help.

1. Delivery Addresses

Customers are responsible for providing a complete, accurate, and accessible delivery address at checkout.

We do not recommend using:

  • PO Boxes,
  • parcel lockers,
  • collection points,
  • restricted-access buildings,
  • apartments or units with limited courier access,
  • or addresses that may not be suitable for large or bulky deliveries.

Some items may be too large, heavy, or restricted for delivery to these address types.

If an unsuitable or inaccessible address is provided, delivery may be delayed, refused, or returned to the sender. If the order needs to be re-dispatched, additional freight charges and handling fees may apply.

2. Address & Order Changes

Once an order has been submitted and paid for, we may not be able to accept changes to:

  • delivery address,
  • product selection,
  • colour,
  • model,
  • quantity,
  • or shipping method.

If a change is required and the order has not yet been processed, we may cancel and refund the order so the customer can place a new order with the correct details.

Availability of the replacement product is not guaranteed.

3. Shipping Charges and Carriers

Shipping costs are calculated at checkout based on your delivery location and the size, weight, and nature of your order.

The applicable shipping cost will be displayed for your review before you complete your purchase.

We will select the most suitable carrier based on the item size, item weight, delivery location, carrier availability, and service suitability at the time of dispatch.

We utilize a range of reputable carriers to ensure your order reaches you safely and promptly. Carrier selection is at our discretion.

4. Order Processing & Dispatch Times

Items marked as ready to ship are generally dispatched within three business days after cleared payment.

Business days do not include weekends or public holidays.

Pre-sale, backorder, special-order, or supplier-dispatched items may require additional processing time. Where applicable, estimated dispatch or delivery timelines will be provided.

Requests for orders to be dispatched sooner than the advertised three-business-day handling time may not be accepted.

5. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the status of your shipment.

6. Signature on Delivery

Some orders may require a signature upon delivery at our discretion or at the carrier’s request.

If no one is available to accept the delivery, the carrier may leave a collection notice, attempt redelivery, or redirect the parcel to a collection point.

If you request or authorise authority to leave, delivery will be considered complete once the carrier delivers the parcel to the nominated address. Outback Core is not responsible for lost, stolen, or damaged parcels after delivery has been completed.

7. Delivery Delays

We aim to dispatch orders promptly within the stated processing timeframe. However, delivery timeframes may vary depending on location, carrier network conditions, public holidays, peak periods, weather events, natural disasters, courier delays, customs processing, or other circumstances outside our control.

We are not liable for delivery delays once an order has been handed to the carrier.

8. Missed Deliveries & Redelivery Fees

We are not liable for redelivery fees, storage fees, return-to-sender fees, or additional freight charges caused by:

  • the customer not being available at the time of attempted delivery;
  • failure to collect an item after being notified by the carrier;
  • incorrect or incomplete delivery information;
  • restricted access to the delivery location;
  • refusal of delivery;
  • or delivery to an unsuitable address.

If an order is returned to sender, the customer may be required to pay additional freight and handling costs for redelivery.

9. Lost or Damaged Items in Transit

Although transit issues are uncommon, they may occur.

We are not responsible for loss, damage, or delays caused by carriers once the order has been dispatched. However, we will provide reasonable assistance where possible to help customers lodge enquiries or claims with the relevant carrier.

Customers should inspect their order upon delivery and report any missing or damaged items as soon as possible, in line with our Returns and Warranty Policy.

10. International Shipping, Duties, and Taxes

Delivery times for international orders vary depending on the destination country, carrier network, customs processing, and local delivery conditions.

Customers outside Australia are responsible for all applicable customs duties, import taxes, brokerage charges, clearance fees, and destination-country charges.

These charges are not included in the product price or shipping cost unless expressly stated at checkout.

Kindly take note that you’re responsible for checking local import rules, product compliance, road legality, and delivery requirements before purchasing.

Some orders, warranty replacements, special-order items, or supplier-direct products may be dispatched from an overseas supplier. Where this applies, additional delivery time may be required.

10. Contact Us

For shipping enquiries, please contact us:

Email: support@outbackcore.com.au

Warehouse / Shipping / Return Address:
107/109 Fairbank Rd
Clayton South VIC 3169
Australia