Privacy policy

In this policy, “we,” “us,” and “our” refer to Outback Core Pty Limited, its subsidiaries, and affiliated companies. Please read this policy carefully, as it explains how we collect and handle your personal information.

We may update or revise this policy from time to time. If we do, we will post the effective date of the revision at the end of this policy.

You do not have to provide the personal information we request. However, if you choose to withhold it, we may not be able to provide the services or products that rely on collecting and using that information.

Shopify powers our store and provides the e-commerce platform that allows us to sell our products and services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Our Privacy Commitment

We recognise the importance of protecting your personal information. We collect, use, and manage personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and any other applicable Australian privacy laws. We take reasonable steps to handle your personal information lawfully, fairly, and transparently in connection with our products, services, website, and business operations.

2. How Do We Collect Personal Information

Where possible, we collect your personal information directly from you. We may collect this information when you:

  • purchase products or services from us;
  • contact us through our website, email, phone, or other communication channels;
  • subscribe to newsletters, marketing updates, or other communications;
  • create an account or register on our website;
  • participate in promotions, surveys, or competitions;
  • interact with us through social media platforms;
  • apply for employment or business opportunities with us; or
  • access, browse, or use our website and related services.

We may also collect information automatically through cookies, analytics tools, and similar technologies when you interact with our website or digital platforms.

In some circumstances, we may allow you to access our services through third-party platforms, including social media sign-ins. In these cases, we may collect the personal information you authorise the third-party platform to share with us.

Where we collect personal information from third parties, we will ensure that the collection is lawful, fair, and reasonably necessary for our business activities and services.

3. What Personal Information Do We Collect? 

The personal information we collect depends on how you interact with us and the products or services we provide. We may collect and hold the following types of personal information:

Personal Information

  • full name;
  • billing address;
  • shipping address;
  • phone number;
  • and email address.

Order and Transaction Information

  • products you purchase;
  • order history;
  • returns;
  • exchanges;
  • cancellations;
  • delivery details;
  • and transaction confirmations.

Payment Information

  • payment method details;
  • billing information;
  • and payment confirmation. 

Payment processing is handled securely through third-party payment providers. We do not directly store full credit card information.

Account Information

If you create an account with us, we may collect your username, password, account preferences, and account settings.

Communications

This may include customer service enquiries, emails, reviews, feedback, and other correspondence you send to us.

Website and Technical Information

When you use our website, we may collect information such as your IP address, browser type, device information, cookies, pages viewed, products searched, and website navigation activity.

4. For What Purpose Do We Collect, Use, and Disclose Your Personal Information? 

We collect and use your personal information where it is reasonably necessary to operate our business, provide our products and services, improve your experience, and comply with legal obligations.

We may use your personal information for the following purposes:

4.1 Processing Orders and Providing Services

We collect and use your personal information to:

  • process and fulfil orders;
  • arrange shipping and delivery;
  • process payments and transaction confirmations;
  • provide customer support;
  • manage returns, exchanges, refunds, and warranty requests; and
  • communicate with you about your orders, purchases, or enquiries.

4.2 Managing Your Account

If you create an account with us, we may use your personal information to:

  • provide access to your account;
  • maintain your account details and preferences;
  • allow you to view your order history; and
  • improve your overall user experience on our website.

4.3 Marketing and Promotional Communications

With your consent where required by law, we may use your personal information to:

  • send newsletters, promotional offers, and marketing communications;
  • notify you about new products, services, promotions, or events;
  • provide personalised recommendations and content; and
  • measure and improve our marketing activities.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

4.4 Website Functionality and Improvement

We may use personal information and technical data collected through our website to:

  • operate, maintain, and improve our website and services;
  • analyse website traffic and customer behaviour;
  • personalise your browsing experience;
  • improve website performance and security; and
  • detect and prevent fraud, unauthorised access, or misuse of our services.

4.5 Customer Support and Communications

We may use your personal information to contact you regarding:

  • customer support enquiries;
  • technical or service-related notices;
  • updates to our policies or terms;
  • account or transaction issues; and
  • feedback requests, surveys, or reviews.

We may contact you by email, phone, SMS, or other communication methods you provide.

4.6 Recruitment and Employment

If you apply for employment or business opportunities with us, we may collect and use your personal information to:

  • assess your application;
  • communicate with you about recruitment opportunities; and
  • conduct recruitment and onboarding processes.

If you do not provide the required information, we may not be able to consider your application.

4.7 Legal and Compliance Purposes

We may use your personal information to:

  • comply with applicable laws and regulations;
  • investigate or prevent fraud, unlawful activity, or security breaches;
  • enforce our terms, policies, and legal rights; and
  • maintain appropriate business and financial records.

4.8 Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer require your personal information, we will take reasonable steps to securely destroy or de-identify it.

5. Who Do We Disclose Your Personal Information? 

We may disclose your personal information to trusted third parties where necessary to operate our business, provide our products and services, and comply with legal obligations.

This may include:

  • Shopify, which provides our e-commerce platform;
  • payment gateways and payment processing providers;
  • shipping, delivery, and fulfilment providers;
  • cloud storage and hosting providers;
  • analytics and website performance services;
  • marketing and advertising platforms;
  • customer support and communication tools;
  • IT service providers and security partners; and
  • professional advisers, such as accountants, lawyers, or business consultants.
  • We may also disclose your personal information:
  • where required or authorised by law;
  • to protect our legal rights, property, customers, or business operations;
  • to prevent, detect, or investigate fraud, security issues, or unlawful activity;
  • in connection with a business restructure, merger, sale, or transfer of assets; or
  • where you have given us consent to do so.

We will always ensure that those to whom we disclose your personal information have the legal right to receive it.

6. How Is My Personal Information Protected? 

We understand that the security of your personal information is important. As such, we take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We generally store personal information electronically through secure systems, trusted third-party service providers, and platforms we use to operate our business, including our e-commerce website. 

Moreover, we limit access to personal information to authorised personnel and service providers who need it to perform their duties. We also use appropriate security measures, such as password-protected systems, access controls, and staff awareness practices, to help protect the information we hold. If you believe there has been unauthorized access to your personal information, please contact us immediately.

7. How Do I Access My Information? 

You generally have the right to access the personal information we hold about you, subject to certain exceptions under applicable law. To request access to your personal information, please click here. 

Please provide enough detail to help us identify and locate the information you are requesting. We may ask you to verify your identity before we release any personal information. We generally do not charge a fee for making an access request. However, depending on the volume, type, or method of access requested, we may charge a reasonable fee to process the request. If a fee applies, we will notify you in advance. Kindly take note that we will take reasonable steps to respond to your request within a reasonable timeframe, depending on the nature and complexity of the request.

If you wish to delete the personal information we hold about you, please let us know by contacting us using the Contact Details and we will take reasonable steps to delete the information, unless we are required to retain it for legal reasons.

8. Links, Cookies, and Use of Outback Core Website

We use cookies and similar tracking technologies when you access or use our website. Cookies are small files stored on your device that help us operate our website, remember your preferences, and understand how visitors interact with our site.

We may use cookies and similar technologies to:

  • improve website functionality;
  • remember user preferences;
  • analyse website traffic and performance;
  • understand how customers use our website;
  • support advertising and marketing activities; and
  • provide a more personalised browsing experience.

You can disable cookies through your browser settings. However, some website features may not function properly if you disable cookies.

9. Questions, Comments, and Complaints

If you have any questions, concerns, or complaints about how Outback Core collects, uses, stores, or discloses your personal information, please contact us using the details provided in this Privacy Policy. We take privacy complaints seriously. An appropriate person will review your complaint and work to resolve the matter in a timely and efficient manner.

We may ask you to provide relevant information so we can properly assess and respond to your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, legal requirements, or regulatory obligations. If we update this Privacy Policy, we will publish the revised version on this page and update the “Last Updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please address all privacy complaints to:

Email: support@outbackcore.com.au

Warehouse & Return Address:
107/109 Fairbank Rd
Clayton South VIC 3169
Australia